Fridge FAQs

Q. The power to my fridge was cut off – what should I do?

A. If the power is out for less than two hours, then the food in your fridge will be safe to consume. While the power is out, keep the fridge door closed as much as possible to keep food cold for longer.

If the power is off for more than two hours, then check to see whether the food is still cold and remember, if in doubt, throw it out.

Q. How do I know if my fridge is working correctly?

A. The temperature of your fridge should be 5° Celsius or below. The numbers on the dial do not necessarily show the temperature setting so check the user’s handbook and use a thermometer to check the temperature.

To check the temperature, place a mercury-free thermometer on the bottom shelf above the salad drawer, and check the temperature once a week, ideally first thing in the morning, when the fridge has been opened for the first time that day.

Keep the fridge door closed tightly, as the temperature will rise if the door is left open.

Q. There is a build-up of ice in my fridge – what should I do?

A. Your fridge may need to be defrosted. Please check the user’s instructions for the best way to do this.

Q. How should food be stored in the fridge?

A. Store ready-to-eat foods such as cheese, yoghurt, cooked meats and leftovers on the middle and top shelves.

Put raw meat, fish and poultry in sealed containers on the bottom shelf so they don't touch each other or drip onto other foods.

Don’t overpack the fridge, as this can stop cool air from circulating freely and the food may not be properly chilled.

Q. What is the best way to clean my fridge?

A. Clean the fridge regularly, especially the fridge handle, shelves and storage compartments. Wash all surfaces thoroughly with warm, soapy water, then rinse them clean. Dry surfaces thoroughly with a clean towel or kitchen roll. Wipe up spills straightaway. Never use cleaning products that may leave a taste in food or damage the fridge. At least once a week, check for foods that have passed their ‘use by’ date, and throw them out.